Orders

For new releases, 
→ Korea : 5 – 10 working days after released date 
→ Japan : 7 – 14 working days after released date

For all old releases,
→ Korea & Japan : 14 – 25 working days after order date

Please note that this is just an estimation, and there might be delays due to other reasons such as custom clearance and awaiting for restock. 

Upon arrival to Singapore, email will be sent out to inform regarding collection details. You can then fill up the form in the email to choose a time slot and location to collect the item. For postage, items will be posted out in a week upon arrival to your address.

Your order status will be updated to “Processing” once your payment is verified. 

Posters are rolled and will be given in rolled form if you opt for meet-ups. For postage, if you would like your poster to be rolled, please add poster tube to the cart, otherwise your poster will be mailed folded.

Posters are meant as free gift and there will not be any refund if the poster is out of print. 

If you want to secure your poster, please make sure to submit order and make your payment 2 days before the released date. Poster is subjected to availability after the released date.

This stands for any other pre-order benefits provided by the manufacturer / company.

A refund will be done for the out of stock item. 

You can track your order via the Track My Order page.


products

All albums sales are counted in the respective charts. All items are official and authentic purchased directly from Korea / Japan, unless stated otherwise. 

Pre-order benefits (e.g. posters) are only 100% secured when order is placed during the pre-released / pre-order period set. Any orders after that period will be subjected to availability and might not be available. No refunds or cancellation will be provided if the first press items are no longer provided after initial released date. 

There will be no refund or exchange if the item is damaged caused during the process of mailing. Items will be bubbled wrap to reduce damage.

For meet-up, buyers are advised to check on the spot. There will be no refund or exchange once you left the venue.


Collection & Payment

Bank Transfer / Cash Deposit / I-Banking : POSB Savings 106-27493-2

  • Please keep a copy of the receipt as details on the receipt are required to verify your payment 
  • For overseas customers who preferred to make payment via telegraphic transfer, please email to info@poptheshop.sg

PayNow / PayLah : +65 92477262

  • Please remember to screenshot your transaction as the reference will be required to verify your payment

PayPal : taesparkle@hotmail.com

Cash on Delivery 

  • Only applicable for instocks. Able to pay and collect at the same time. 

Please submit your payment through the Payment Verification Form.

Your order status will be updated to Processing once your payment is verified. Payment will be verified within 24 hours. 

Meet-up

Confirmation message will be send out few hours before the meet up with the exact location to meet at.

• Mass meet-up at Buangkok MRT  (Usually on Tuesday / Thursday @ Buangkok MRT Exit B)

• Self-collection at Compassvale Bow

  • Directions will be send via email upon items arrival. Please arrange one day in advance according to the instructions in the email. 

• Mass meet-up at Serangoon MRT (Usually on Weekends afternoon)

 

Postage

 • Normal postage

→ Parcels will be mailed within 1 week upon items arrival. Items will be mailed when your full order has arrived, hence if you would like to receive it in two separate parcels, please submit the order form separately. Items will be packed with bubble wrap to prevent damage. Tracking number is not provided. Poptheshop will not be liable in cases of lost/damaged mails. 

Courier – Recommended

→ Parcels will be mailed within 1 week upon items arrival. Items will be mailed when your full order has arrived, hence if you would like to receive it in two separate parcels, please submit the order form separately. Items will be packed with bubble wrap to prevent damage. Tracking number is provided. Poptheshop will not be liable in cases of lost/damaged mails. 

• Registered Airmail (For overseas) 

→ Parcels will be mailed within 1 week upon items arrival. Items will be mailed when your full order has arrived, hence if you would like to receive it in two separate parcels, please submit the order form separately. Items will be packed with bubble wrap to prevent damage. Tracking number is provided. Poptheshop will not be liable in cases of lost/damaged mails. 

Item will be kept for a maximum of 1 month, unless for valid reasons. If you are still unable to make it for any of the meet-ups after the holding period, please opt for postage.


Return, Exchange & Cancellations

No cancellation will be allowed after your payment is verified and order is processing. 

Your order will be automatically cancelled if payment is not done within 48 hours after submitting your order. Please email to info@poptheshop.sg if you wish to extend the payment deadline.  

Exchange will only be allowed in cases of damaged items during the meet-up. Please check your item thoroughly on the spot during the meet-up, as no exchange will be done if the item is damaged after you left the meet-up venue.

Please return the item on the spot and you will be contacted via e-mail for an exchange.

Refunds will only be done if the item(s) is/are out of stock. 

miscellaneous

Poptheshop is based in Singapore, and all prices stated are in SGD.

You can contact us by emailing in to info@poptheshop.sg or simply fill up the contact form

Emails and contact form will be replied within 24 ~48 hours. 

Yes! Please send in an email to info@poptheshop.sg with the title ‘Supply’.


Other Questions?

X